+49 2351 879900 info@proventhotels.com

Privacy Policy

Please note: This privacy policy is an automatic translation from German into English. The German version of the data protection declaration remains legally binding.

 

This data protection declaration is valid for the following websites:

Name and contact details of the controller and the company data protection officer

Responsible for the processing of your data on the website https://www.proventhotes..com (hereinafter: “Website”) is the

Provent Hotels Ltd.
Karolinenstraße 18
58507 Lüdenscheid
Germany
T: +49 2351 87990-0

Further information on those responsible can be found in the imprint.

You can contact our Data Protection Officer at the following address:

Provent Hotels Ltd.
The Data Protection Officer
Karolinenstraße 18
58508 Lüdenscheid
Germany
T: +49 221 292525-17
F: +49 221 292525-15

or send an e-mail to: datenschutz@proventhotels.com.
Data processing when visiting our website

When using our website in an informative manner, i.e. if you do not register or otherwise provide us with information, we only process the personal data that your browser transmits to our server. When you visit our website, we collect the following data, which is technically necessary for us to show you our website and to ensure stability and security (legal basis is Article 6 paragraph 1 sentence 1 letter f) GDPR):

• IP address

• Date and time of the request

• Time zone difference to Greenwich Mean Time (GMT)

• Content of the request (concrete page)

• Access status/HTTP status code

• amount of data transferred in each case

• Website from which the request comes

• Browser

• Operating system and its interface

• Language and version of the browser software

For security reasons, but without your IP address, we store this information in log files and delete it after 338 days. The data in the log files is stored separately from other data. A longer storage takes place only in individual cases (e.g. in case of suspicion of abuse or fraud). In these cases, the respective log files are stored until the facts are clarified and subsequent, necessary measures are completed.
Use of cookies

We rely on our website on the basis of Art. (f) GDPR cookies. The background to the use of cookies is our interest in optimizing the website, which is deemed to be justified within the meaning of Art. (f) GDPR. Cookies are small text files that are stored on your hard drive associated with the browser you are using and through which certain information flows to the place that sets the cookie. Almost every website on the Internet uses cookies. Cookies cannot run programs or transmit viruses to your computer. On the one hand, they serve to make our website more user-friendly for you. For example, we use so-called session cookies to recognize that you have already visited individual pages of our website. These will be deleted automatically after leaving our site. In addition, for the purpose of increasing the user-friendliness, we use temporary cookies, which are stored on your device for a certain specified period of time, for example for our voucher shop and the Facebook Pixel. If you visit our website again to use our services, you will automatically be recognized that you have already been with us and what entries and settings you have made so as not to have to re-enter them.
On the other hand, we use cookies to statistically record the use of our website and to evaluate it for you for the purpose of optimizing our offer and to display information specifically tailored to you. These cookies allow us to recognize that you have been with us when you visit our website again. Cookies are automatically deleted after a specified time. You can configure your browser to not store cookies or to always receive a notice before a new cookie is created. However, the complete disabling of cookies may result in you not being able to use all the functions of our website.

Use of web analytics services / tracking
When you visit our website, we automatically collect and process data in order to be able to track the behaviour of visitors to our website in order to optimize our website and adapt it to the interests of visitors. The legal basis for the processing of your data is Article 6 (1) sentence 1 letter f) GDPR. We have a legitimate interest in conducting web analysis on a pseudonymous basis in order to better understand our users, to optimize our website accordingly and to determine whether internet advertising we have published the results we want. achieved.
A more detailed description of which services we use and how your personal data will be processed can be found below in the respective description of the services used. You may opt out of using these services. Please note, however, that you may not be able to use all the features of our website.
We use the following web analytics service on the website:
Google Analytics
On our website we use the web analysis service Google Analytics (with anonymization function) of Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA. The purpose of the Google Analytics component is to analyse the use of our website by visitors. Google, as our processor in accordance with Article 28 GDPR, provides us with reports with which we can view and evaluate the activities on our website.
A Google Analytics cookie is stored on the device with which you visit our website. By accessing individual pages of this website, the internet browser on your device is automatically prompted by the Google Analytics component to transmit data to Google for the purpose of online analysis. As part of this technical procedure, Google will become aware of personal data from you, in particular the information about browser type/version, operating system used, the page you have previously visited, the host name of the accessing device, IP address and the time of the request, which Google uses, among other things, to understand the origin of visitors and clicks. However, this data will not be merged with any other data about you. We also use the function in which the IP address of your Internet connection is automatically truncated by Google and thus anonymised if access to our website is from a Member State of the European Union or from another Contracting State of the Agreement via the European Economic Area. Insofar as, in exceptional cases, data is processed outside the EEA, where there is no level of data protection in accordance with the European standard, this is done on the basis of the EU-US Privacy Shield: https://www.privacyshield.gov/participant?id=a2zt000000001L5AA. You can object to the use of the cookie either by configuring your internet browser in such a way that cookies are generally not stored or by clicking here. Alternatively, you can use the browser add-on, which you can download and install here: https://tools.google.com/dlpage/gaoptout. By installing the browser add-on, you can object to the use of cookies. If your device is later deleted, formatted, or reinstalled, you will need to reinstall the browser add-on. For more information and Google’s applicable privacy policies, please visit https://www.google.de/intl/de/policies/privacy/ and https://www.google.com/analytics/terms/de.html. Google Analytics is explained in more detail at this link: https://www.google.com/intl/de_de/analytics/.

Use of marketing services / targeting
We collect and process data on our website in order to allow you to display more suitable advertisements on this and other websites (re-marketing/re-targeting) and to measure the success of our advertising activities. In doing so, we work with providers who help us in particular to understand whether the users come to us via certain advertising measures (so-called conversion tracking). In this context, pseudonymized usage profiles are also created. The legal basis for the processing of your data is Article 6 (1) sentence 1 letter f) GDPR. We have a legitimate economic interest in presenting interest-appropriate ads to our users and being able to measure the success of advertisements. You may opt out of using these services. Please note, however, that you may not be able to use all the features of our website.

Use of web analytics services / tracking
When you visit our website, we automatically collect and process data in order to be able to track the behaviour of visitors to our website in order to optimize our website and adapt it to the interests of visitors. The legal basis for the processing of your data is Article 6 (1) sentence 1 letter f) GDPR. We have a legitimate interest in conducting web analysis on a pseudonymous basis in order to better understand our users, to optimize our website accordingly and to determine whether internet advertising we have published the results we want. achieved.
A more detailed description of which services we use and how your personal data will be processed can be found below in the respective description of the services used. You may opt out of using these services. Please note, however, that you may not be able to use all the features of our website.
We use the following web analytics service on the website:
Google Analytics
On our website we use the web analysis service Google Analytics (with anonymization function) of Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA. The purpose of the Google Analytics component is to analyse the use of our website by visitors. Google, as our processor in accordance with Article 28 GDPR, provides us with reports with which we can view and evaluate the activities on our website.
A Google Analytics cookie is stored on the device with which you visit our website. By accessing individual pages of this website, the internet browser on your device is automatically prompted by the Google Analytics component to transmit data to Google for the purpose of online analysis. As part of this technical procedure, Google will become aware of personal data from you, in particular the information about browser type/version, operating system used, the page you have previously visited, the host name of the accessing device, IP address and the time of the request, which Google uses, among other things, to understand the origin of visitors and clicks. However, this data will not be merged with any other data about you. We also use the function in which the IP address of your Internet connection is automatically truncated by Google and thus anonymised if access to our website is from a Member State of the European Union or from another Contracting State of the Agreement via the European Economic Area. Insofar as, in exceptional cases, data is processed outside the EEA, where there is no level of data protection in accordance with the European standard, this is done on the basis of the EU-US Privacy Shield: https://www.privacyshield.gov/participant?id=a2zt000000001L5AA. You can object to the use of the cookie either by configuring your internet browser in such a way that cookies are generally not stored or by clicking here. Alternatively, you can use the browser add-on, which you can download and install here: https://tools.google.com/dlpage/gaoptout. By installing the browser add-on, you can object to the use of cookies. If your device is later deleted, formatted, or reinstalled, you will need to reinstall the browser add-on. For more information and Google’s applicable privacy policies, please visit https://www.google.de/intl/de/policies/privacy/ and https://www.google.com/analytics/terms/de.html. Google Analytics is explained in more detail at this link: https://www.google.com/intl/de_de/analytics/.
Use of marketing services / targeting
We collect and process data on our website in order to allow you to display more suitable advertisements on this and other websites (re-marketing/re-targeting) and to measure the success of our advertising activities. In doing so, we work with providers who help us in particular to understand whether the users come to us via certain advertising measures (so-called conversion tracking). In this context, pseudonymized usage profiles are also created. The legal basis for the processing of your data is Article 6 (1) sentence 1 letter f) GDPR. We have a legitimate economic interest in presenting interest-appropriate ads to our users and being able to measure the success of advertisements. You may opt out of using these services. Please note, however, that you may not be able to use all the features of our website.

Google Maps

Google Maps (Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). Privacy Policy: https://policies.google.com/privacy. An opt-out is possible at: https://adssettings.google.com/authenticated.

Google reCAPTCHA

We use Google’s reCAPTCHA service, which protects our website from spam and abuse. The service prevents automated software (so-called bots) from performing abusive activities on our website, i.e. it is checked whether the inputs made actually originate from a human being. Google collects the following data:

• Referrer (address of the page where the captcha is used)

• User’s IP address

• Google account (if the user is logged in to Google, this is detected and assigned)

• The user’s input behavior (e.g. input speed in the form fields, order of the user’s selection of the input fields) is used to improve pattern recognition on Google

• Browser, browser size and resolution, browser plugins, date, language setting

• Presentation instructions (CSS) and scripts (Javascript) of the web page

• Mouse or touch events within the website

The legal basis for the processing of your data is Article 6 (1) sentence 1 letter f) GDPR. We have a legitimate interest in effectively preventing spam, as manually sorting out spam posts can involve a very high effort and cost. If you do not agree with this, you will not be able to use the comment function. Google also reads cookies from other Google services such as Gmail, Search and Analytics. All of the data mentioned is sent encrypted to Google. It does not take place to read or store personal data from the input fields of the respective form. For more information about Google’s privacy policy, see https://www.google.com/policies/privacy/.

E-mail and contact form

In the case of general enquiries sent to us by e-mail or contact form, the corresponding personal data will only be stored for the purpose of the respective correspondence. We only store the data transmitted to us for as long as this is necessary for the respective correspondence. The legal basis for the processing of your data in connection with general enquiries is Article 6 paragraph 1 sentence 1 (f) GDPR. We have a legitimate interest in processing your data so that we can offer you a quick contact and ensure that your request is processed in an interest-appropriate manner. If you send us specific enquiries about your booking or our offers via e-mail or contact form, the corresponding personal data will only be processed for the purpose of initiating the contract or carrying out your booking. The legal basis for this processing is Article 6 (1) sentence 1 (b) GDPR.

Data transfer to third parties and across international borders

As a globally operating group of companies, PROVENT Hotels GmbH wants to offer you just as excellent service in Sweden as in Paris. To achieve this goal, we have built a global network of offices, data processing centers, trusted marketing partners, service providers, customer service centers, and highly qualified employees around the world. Your data, including personal information, will therefore be transferred to other groups of companies, subsidiaries, locations, data processing centers or service providers that may not be included in your resident in the country. For this purpose, we either conclude agreements on data processing in accordance with Article 28 GDPR or processing takes place for the purpose of the execution of the contract or initiation (legal basis is Art. 6 paragraph 1 sentence 1 letter b) GDPR). Although data protection and other laws in these different countries should not be as strict and non-comprehensive as in your home country, we will take the measures in accordance with Articles 45 and 46 GDPR (such as Privacy Shield or Standard Contractual Clauses of the European Commission) to ensure the protection of your personal data as set out in this Privacy Policy. We are happy to provide you with a copy of the measures taken. To do so, please contact our data protection officer at the contact address above.

Data processing for advertising purposes
Newsletter

We use your e-mail address for advertising and marketing purposes as part of our newsletters if you have given us your consent. In accordance with the legal requirements, we obtain your consent exclusively via the so-called double-opt-in procedure. You will therefore not receive our newsletter until you click on the confirmation link, which will be made available to you by e-mail upon request. You can revoke your consent as such at any time with effect for the future. For this, pressing the unsubscribe link is sufficient.

Product recommendations

You will receive emails with product recommendations from us. You will receive these product recommendations regardless of whether you have subscribed to a newsletter, if you give your consent to receive product recommendations as part of the booking process by ticking the respective check box. You can revoke your consent as such at any time with effect for the future. For this, pressing the unsubscribe link is sufficient.

Data collection for web check-in and web check-out
Services

The service provider for the provision of the digital services listed below is:

Gustaffo digital service GmbH
Lassallestraße 7b
1020 Vienna, Austria

Email: office@gustaffo.com

-hereinafter referred to as a service provider-

The service provider’s services include, but are not only, the following use cases:

Mobile/digital concierge for hotel guests
Guest communication via browser or messenger
Mobile room key
Mobile Check In / Check Out
Sending emails (Pre-Stay, Post-Stay)
Interfaces to hotel systems (e.g. PMS)

Handling personal data

The service provider only collects, uses and processes your personal data if this is permitted within the legal framework or if you consent to the collection of data. Personal data is all information that serves to identify your person and which can be traced back to you – for example, your name, e-mail address and telephone number.
Personal data collected

The following personal data may be processed:

For Web Check-In/Out: booking dates (e.g. name, date arrival, date departure, address, room number, email, date of birth, passport number, language, nationality, telephone number)

This data is collected at the web check-in on behalf of the hotel and forwarded to the hotel via interfaces or required by the hotel at the web check-out in order to be able to carry out the check-out.

For the digital concierge / guest communication: order/ communication data (e.g. room number, name, telephone number, e-mail, messages, orders)

This is to forward the guests’ requests to the hotel, to check and to answer the requests of the guests.

For the mobile room key app: mobile keys, email, phone number

This is to allow the mobile room key app to send the mobile room key to the guest and use the app to open the room door.

For all applications: IP addresses and device information (browser, operating system)

This is used to identify whether the device is on the hotel network and to optimize the display for the respective device.
Deletion of personal data

All personal data collected by the service provider will be deleted at the latest after 30 days or where this is technically not possible for reasons of integrity, anonymised.

 

Data processing by the hotel

The hotel, as the responsible body, processes the personal data that you provide to us with registration, WebCheckIn or during your stay in order to manage your booking, comply with legal regulations, and (based on a legitimate interest) for marketing purposes (including targeted marketing campaigns) and to improve the quality of your stay. This includes customer satisfaction surveys. The customer satisfaction survey is provided by the Radisson Hotel Group. You can object to this procedure at any time in writing under privacy@proventhotels.com.

If you participate in bonus programs, data can be forwarded to Radisson Hotels Group (hereinafter RHG), other RHG Group companies and to service providers of the Group Units and Hotels. In particular, data relating to your stay, preferences and satisfaction, and, where applicable, the bonus programme, will be exchanged within the hotels operated under RHG brands in order to improve the quality of your stay at each of these hotels. You can object to this procedure at any time in writing under privacyquestion@radissonhotels.com. The relevant documentation on how RHG stores and uses your data can be obtained at any time by the Radisson Hotels Group. For more information, visit the Radisson Hotels Group www.radissonhotels.com website under the Privacy Policy section.
Data protection provisions for the registration document

In the registration form, we process data on the following legal basis:

The data processing of the information marked as a mandatory field in the registration document is carried out on the basis of Section 30 of the Federal Registration Act (BMG). The storage time of this data is one year according to Section 30 BMG.
In addition, the data processing of the information marked as a mandatory field in the notification document, as well as the billing address is carried out in accordance with Article 6 paragraph 1 letter b and c the General Data Protection Regulation (GDPR). The storage period of these data is 10 years according to Section 147 AO and Section 257 of the German Commercial Code (HGB).

The data processing of your data protection consent in the storage of your personal data for future stays in our hotel, as well as in the receipt of our e-mail newsletter takes place on the basis of Article 6 paragraph a letter a General Data Protection Regulation (GDPR). The storage period ends with the revocation of your consent.

You have the following rights under the General Data Protection Regulation (GDPR):

Right to information
You can request confirmation of whether you are processing data in accordance with Article 15 GDPR. If this is the case, you are entitled to information about the processed personal data.

Right to withdraw consent
If your personal data is processed on the basis of consent, you have the right to revoke this consent at any time in accordance with Article 7 GDPR.

Right to object
If the processing of your personal data is necessary to protect the legitimate interests of our company, you can object to the processing at any time in accordance with Article 21 GDPR.

Right to erasure
If you have revoked your consent, objected to the processing of your personal data (and there are no primary legitimate reasons for the processing), your personal data has not been used for the purposes of processing if there is a legal obligation to do so or your personal data has been processed unlawfully, you have the right to request the deletion of your personal data in accordance with Article 17 GDPR.

Right to rectification
If your personal data has been processed incorrectly, you have the right to request the correction of this data without delay in accordance with Article 16 GDPR.

Right to restrict processing
Under the conditions of Article 18 GDPR, you have the right to request the restriction of the processing of your personal data.

Right to data portability
In accordance with Article 20 GDPR, you have the right to receive personal data provided by you in a structured, common and machine-readable format.

Right of appeal
In accordance with Article 77 GDPR, you have a right of complaint with the competent supervisory authority.

Security

Our company is committed to high standards of safety. In particular, we use the necessary technical and organisational security measures in accordance with Article 32 GDPR in order to prevent your data managed by us against accidental or intentional manipulation, loss, destruction or prior access to unauthorized protect people. Our security measures are continuously improved in line with technological developments. Administrative access to this is only possible for a few authorised persons and persons obliged to provide special data protection, who are generally involved in the technical or editorial support of data. Otherwise, the data protection for employees in our company is strictly separated according to the respective functional areas.

Your rights
Withdrawal of your consent

You can revoke your consent to the processing of your data at any time with effect for the future. The legality of the processing of your personal data until the revocation remains unaffected.
Right to object

Under the conditions of Art 21(1) GDPR, data processing may be objected to for reasons arising from the particular situation of the data subject. The above general right of objection applies to all processing purposes described in this Data Protection Declaration, which are based on Art. (f) GDPR is processed. We are only obliged to implement such a general contradiction if you explain to us reasons of paramount importance (e.g. a possible danger to life or health).
Your other rights

You have the following rights towards us with respect to the personal data concerning you:
• Right of access (Art. 15 (1) and 2 GDPR)
• Right to rectification (Art. 16 p. 1 GDPR)
• Right to erasure (Art. 17 GDPR)
• Right to restrict processing (Art. 18 GDPR)
• Right to object to processing (Art. 21 GDPR)
• Right to data portability (Art. 20 GDPR)

To assert your rights, please contact our Data Protection Officer at the contact address above.
Right of appeal to the supervisory authority

You also have the right to complain to a data protection supervisory authority about our processing of your personal data.
Any other questions?

For further information, please contact the data protection officer of our company: Provent Hotels GmbH, Die Datenschutzrepresentative, Karolinenstrasse 18, 58507 Lüdenscheid, Germany, T: +49 2351 879900, datenschutz@proventhotels.com